Delivery, Shipping Information & FAQ
WHAT ARE YOUR SHIPPING TIMES?
Currently we only ship to United States
Please allow 14-28 days(3 -4 Weeks) for delivery due to high demand with free shipping on all orders.
During any holiday season, delivery time might take 21-35 days, more longer than standard delivery time due to strict customs inspection because of high volume. Please take noted.
Please allow 3-5 business days for order processing.
WHAT HAPPEN IF I NOT RECEIVE MY PACKAGE WITHIN THE DELIVERY TIME?
We will refund you the money if you not receive your package but you need to wait within our delivery time include during any holiday season, due to strict customs inspection (we have no control or can't do anything if delay on customs inspection due to high volume and they usually inspect package more strictly), so the delivery time might take more longer than standard delivery time.
Please understand our delivery time policies before you place an order because after you place an order, you agree and understand our delivery time policies and there will no refund within the delivery time include during any holiday season might take more longer than standard delivery time.
If you not receive your package after delivery time include extra delivery time during holiday season. Contact Us with your name, email and order number.
HOW TO MAKE PAYMENT USING YOUR DEBIT OR CREDIT CARD WITHOUT REQUIRE PAYPAL ACCOUNT?
Hers is the simple 3 step to make the payment using your debit or credit card without require Paypal account
THESE IS A SALE ON. HOW LONG DOES IT LAST?
All sales vary from time to time. We sometimes have flash sale for 12 hours.
CAN I GET REFUND ON FREE + SHIPPING OFFERS?
Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
CAN YOU PROVIDE ME WITH A TRACKING NUMBER?
All our order come with USPS tracking number. Please allow 5-10 days after receive the tracking number for the tracking information to be available.
WHAT IS YOUR RETURN POLICY?
We will accept if a mistake was made on our side (which will likely never happen) or product defective. All items must be returned within 60 days and must be unused and unworn. They also cannot be tampered with or damaged by a cat, dog, turtle, goat or any other mythical creature or odor.
If the worst has happened and you'd like to do a return, please Contact Us with details/photos of the product and the defect or mistake we have done. Buyer is responsible for paying the shipping cost to return the product to us.
WHERE ARE MY ITEMS COMING FROM?
Survival Gears Depot partners with best and most experienced manufacturer in China and buy large quantity products and store it at our warehouses located in various location in China in order to provide you the affordable prices for all the product we list in our store.
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?Often, when you order multiple items different warehouses we are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you :-)
DO YOU HAVE A CUSTOMER SERVICE PHONE LINE?
At this time we do not have a phone line. We ask customer to Contact Us for all the customer service inquiries. We answer every customer questions and concerns within 24-48 hours (Holidays and weekends may vary)
I MAKE A MISTAKE IN MY ORDER OR ENTER WRONG ADDRESS?
We will definitely try to fix it but you need to Contact Us us as soon as possible within 12-24 hours. We process your order within 24 hours after we get the information from you, but if you let us know early, we may be able to change your order or your address. If your item has been shipped out, then we can't do anything about your order and no refund for your mistake.
HOW SECURE IS MY PERSONAL INFORMATION?
SurvivalGearsDepot.com adheres to the highest industry standards to protect your personal information.
Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL?
Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further.
I HAVE TRACKING NUMBER BUT WHY WHEN I CHECK BUT NO INFORMATION?
Tracking information is only available when the product arrive destination country. No tracking information for product ship from origin country. Please allow 5-10 days after you receive the tracking number for the tracking information available.
If you receive the tracking number but after 5-10 days you still not seeing the tracking information. Please Contact Us and we will help you out.